Terms and Conditions

 Please contact us to have a chat if you have any questions about the Terms and Conditions

  1. The terms and conditions begin when we accept and confirm your booking after receiving your completed Guest Agreement.
  2. You understand and accept that the Guest Agreement is a contract for accommodation. It is not a Tenancy Agreement nor an Occupancy Agreement under the Residential Tenancies Act. You are a temporary licensee of the property only, irrespective of the length of your stay.
  3. We require a $200 deposit to be paid by credit card to accept your booking. This will reserve the property for you and cover our admin costs. The deposit will be credited against your accommodation fees but is not refundable if you cancel your booking.
  4. A credit card is required for security from when you book until up to 3 months* after your departure. Any declined transactions will attract a $50 administration fee. A non-working credit card places you in breach of the contract and may result in the immediate cancellation of your booking. We may allow you to continue your booking by providing security deposit of up to $1000 depending on the property booked.
  5. There is 2.2% processing fee for Visa and Mastercard on all transactions processed to your card.
  6. If the credit card is not in the same name as the occupant, we require a credit card authorisation form to be completed which will then form a part of these terms and conditions.
  7. Photo ID is required for all occupants and parties to the contract.
  8. Accommodation payments must always be 2-4 weeks in advance. Accommodation is invoiced in 4 weekly increments payable every 4 weeks. The first payment will be due 14 days prior to your arrival or upon booking if within this period.
  9. Our rates are transparent, always available on our website and operate on a sliding scale dependent on your length of stay. If you reduce your booking a higher tariff will likely apply and will be processed to your credit card on the day you cancel.
  10. We require 2 weeks’ notice in writing if you need to cancel your booking or leave prior to your scheduled departure date. There are no refunds on monies already paid unless we can re-book your cancelled room nights. In this case we will shorten your booking for the dates stayed plus your notice period and provide you with a credit. At the end date of your original booking, we can refund you. There’s administration fee’s for processing the change and refund. We highly recommend travel insurance.
  11. Date changes and property moves may be treated as a new booking or administration fees charged, at our sole discretion.
  12. You agree to make all payments by the due date on each invoice received. Late payments attract administration fees, $50 at
    3 days past due and $75 at 7 days past due. In the case of the latter the full amount and fees will be processed to your card.
  13. We may need to re-allocate your booking to a different property. This is rare and we do our best to avoid it, but if it does occur, we promise the new property will be of equivalent or better standard and to notify you as soon as possible.
  14. We will endeavor to provide you with 24 hours’ notice if we need to access the property during your stay. We may conduct a maintenance and condition check on the property during your stay and prior to your departure. If we visit and find the property unreasonably unclean we may charge a $500 cleaning deposit to your card, which will be refunded at the end of your stay if the property is returned in the same condition as it was in when you arrived.
  15. We expect you to care for the property and its contents as well as you would your own home and possessions, or better. If you leave the property unsecured, and there is theft, vandalism or damage, you agree to compensate us for the replacement/repairs. We understand that accidents happen. We expect you to honestly inform us of any damage or breakages so that it can be rectified. You will need to reasonably compensate us for this. If we find damaged or missing items after your departure, we will process the full rectification costs to your credit card plus a 50% administration fee on each item/issue.
  16. If electricity is included in your booking, you’re welcome to use as much as you need to be comfortable. We allow $20 per week of use and supply charges in your rate. If you exceed this allowance, the excess will be charged to your card*.
  17. All properties are non-smoking, no pets are allowed, and we expect you to use the extraction fans when cooking/using the dryer. If the property smells of smoke, cooking odours or has pet remnants at the end of your stay we will keep it vacant at your expense to assess and record the damage; and then arrange the cleaning/replacement of contaminated contents. All costs for this will be processed to your credit card. The minimum fee starts at $500.
  18. We accept no liability for any expenses incurred for replacement accommodation if the property becomes uninhabitable (eg. natural disasters, water or structural damage, or the cessation of our agreement with the owner/s) or if your booking is cancelled. We may be able to offer you an alternative and will provide you with a refund for the unused portion of your stay.
  19. We don’t guarantee the property will be available for you to extend your booking and we don’t want you to be disappointed so please give us as much notice as possible if you are considering extending your stay so we can reserve the property for you.
  20. We may cancel this agreement with 2 weeks’ notice to the occupant, no cancellation fee will be payable should this occur, and we will provide you with a full refund of any forward accommodation fees paid.
  21. You understand you are required to vacate the property and return all keys and secure access devices by 10am on your scheduled departure date. Charges of $25 per hour may apply for late departures, especially if our staff are kept waiting.
  22. We will not release a property to a guest unless we are certain that they are the only ones with access to the premises. Therefore, if the keys and secure access devices are not returned in identical condition as to when they were issued, we will consider this an extension of your booking whilst we do what is necessary to rectify the situation. This may include charging you fees to: re-assemble and re-photograph keys; replace keys and access devices and have a locksmith attend; as well as your continued accommodation. A $500 initial fee will be processed to your credit card as soon as we become aware of a problem.
  23. The property will be spotlessly clean when you arrive with all inventory and equipment in an ‘as new’ condition. We expect the property will be kept reasonably clean and tidy during your stay and that it will be returned to us at the end of your booking in the same condition that it was in when you arrived. Cleaning equipment is provided. We charge $290 per hour if we have to clean up after you.
  24. You agree to abide by the Building Rules which are listed in the property compendium in each apartment. In line with this we don’t have a no party policy, but we do have a “don’t disturb the neighbours” policy that is strictly enforced. A breach of the building rules or a noise complaint may result in the cancellation of your booking.
  25. Our terms and conditions are our intellectual property and we reserve our copyright. Please email us for permission if you would like to use them for your own short-term accommodation. We may refuse this request or require payment for their use. If we discover that you have copied them or any part thereof without our permission, we will invoice a $2,200 per annum rental fee.

                * It may take up to 3 months to receive the next electricity account for the property