Terms and Conditions

 Please contact us to have a chat if you have any questions about the Terms and Conditions

  1. The terms and conditions begin when we accept your Guest Agreement and you provide us with your non-refundable deposit.
  2. You understand and accept that this Guest Agreement is not a Tenancy Agreement or an Occupancy Agreement under the Residential Tenancies Act. You are a temporary licensee of the property only, irrespective of the length of your booking.
  3. We require a $200 deposit to be paid by credit card when we accept your booking. The deposit will be credited against your accommodation fees but is not refundable if you cancel your booking.
  4. A valid credit card number is required for security from when you book until a maximum of 3 months* after your departure. Any declined transactions will attract a $50 administration fee. A non-working credit card places you in breach of these terms and conditions and may result in the immediate cancellation of your booking or a cash security deposit of $1000 required to continue your booking, decided at our discretion. There is no fee for Visa and Mastercard but a 5% fee for AMEX and Diners.
  5. If the credit card is not in the same name as the guest staying, we require a credit card authorisation form to be completed which will then form a part of these terms and conditions.
  6. A copy of your photo ID and completed guest agreement are required prior to key collection.
  7. Accommodation is invoiced fortnightly or monthly as indicated on the Guest Agreement. Accommodation payments must be 2-4 weeks in advance at all times. The first payment will be due 14 days prior to occupancy or upon booking if within this period.
  8. Our rates are transparent, always published on our website and operate on a sliding scale depending on your length of stay. You understand that if you shorten your stay a higher tariff will apply and will be backdated to the date you arrived, in some cases this tariff loading could be as high as 150%, for example if a 12 week booking was reduced to 1 night. This tariff will be deducted from your card on the day you notify us of your cancellation subject to condition 4.
  9. Should you need to cancel, we require notification in writing. There are no refunds on monies already paid unless we are able to re-book the room nights cancelled. In this case we will provide you with a credit or a refund, minus a $50 administration fee. We highly recommend travel insurance.
  10. Date changes and property moves may be treated as a new booking or administration fees charged, at our sole discretion. You agree to make all payments by the due date on each invoice received or notify us in writing of your intended departure. Late payments attract administration fees, $50 at 3 days past due and $75 at 7 days past due. In the case of the latter the full amount and fees will be processed to your credit card.
  11. We may need to re-allocate your booking to a different property. This is rare and we do our best to avoid it at all times, but if it does occur we promise the new property will be of equivalent or better standard and to notify you as soon as possible.
  12. We will endeavour to provide you with 24 hours notice if we need to access the property during your stay. We may conduct a maintenance and condition inspection of the property during your stay and prior to your departure for longer bookings.
  13. We expect you to care for the property and its contents as well as you would your own home and possessions. If you leave the property unsecured, and items are stolen, vandalized or otherwise damaged, you agree to compensate us for their replacement. Because we understand that sometimes accidents happen, we expect you to honestly inform us immediately of any damage or breakages so that they can be rectified. At our sole discretion, you may need to compensate us to repair the damage and/or replace the item/s. If we find damaged or missing items after your departure we will process the full rectification costs to your credit card plus a 50% administration fee on each item/issue.
  14. You’re welcome to use as much electricity as you need to be comfortable. $20 per week of use and supply charges are built into our rates. If your use exceeds this allowance, we will charge the excess to your card when we receive the bill*.
  15. All properties are non-smoking and no pets (service animals welcome). If the property smells of smoke or has pet remnants at the end of your stay we will keep it vacant to air it out as well as steam clean/replace the carpets, lounges, mattresses and curtains. The costs for all of this will be processed to your credit card including downtime. The minimum fee starts at $500.
  16. We accept no responsibility or liability for any out-of-pocket expenses you may incur in securing replacement accommodation should the property become uninhabitable (eg. natural disasters, water or structural damage or the cessation of our agreement with the property’s owner) or your booking is cancelled because you haven’t paid. Except in the case of non-payment, we will provide you with a refund for any uninhabitable period.
  17. We don’t guarantee the property will be available for you to extend your booking and we don’t want to disappoint you so please give us as much notice as possible if you are considering extending your stay so we can reserve the property for you.
  18. If leaving prior to your scheduled departure date, you agree to give us 2 weeks’ notice or 2 weeks payment and understand a rate adjustment may also apply as per condition 8.
  19. We may cancel this agreement with 2 weeks’ notice to the occupant, no cancellation fee will be payable should this occur and we will provide you with a full refund of any forward accommodation fees paid.
  20. You understand you are required to vacate the property and return all keys and secure access devices by 10am on your scheduled departure date. Charges of $25 per hour may apply for late departures, especially if our staff are kept waiting.
  21. If all of the keys and secure access devices are not returned in identical condition to when they were issued we will do what is necessary to rectify the situation to keep the property operational. This may include charging fees to re-assemble and re-photograph them, re-key locks, replace keys and access devices and our time to do so; have a locksmith attend urgently; and/or, charging you for your continued accommodation. A $500 automatic deduction from the credit card on file applies if we are unable to extend the accommodation and change of locks must occur for the property to be released to another guest.
  22. We don’t dictate your living standards, but we do expect that you will leave the property in generally the same condition as you found it. Cleaning equipment is provided. Hourly cleaning charges apply if the property is left unclean or in disarray.
  23. You agree to abide by the Building Rules which are listed in the property compendium in each apartment. In line with this we don’t have a no party policy but we do have a “don’t disturb the neighbours” policy that is strictly enforced. A breach of the building rules or a noise complaint may result in extra fees for compensation and potential eviction with no refund.
  24. Our terms and conditions are our intellectual property and we reserve our copyright. Please email us for permission if you would like to use them for your own short-term rental or business. We may refuse this request or require payment for their use. If we discover that you have copied them or any part thereof without our permission we will invoice you $2,200 per annum for their use.

* It may take up to 3 months to receive the next electricity account for the property