Guest Information

We believe that great customer service is just as important as the home away from home environment.  You are more than just a guest, when you book with us you become our friend.  Our customer service standards during your booking are outlined below.

Enquiry
We answer all emails within 4 business hours of being received.  Our email is monitored out of hours, so if your enquiry is urgent please mark it so in the subject line and we will come back to you as fast as we can.

We will answer the telephone within 3 rings and return calls within 2 business hours.

Booking
Your booking will be processed within 24 hours.  Once you book, you property is reserved for you, we do not double-book to back fill our accommodation.  Check-in information will be emailed to you once your payment is received.

Arrival
A few days to a week before your arrival date, we will contact you by text message to confirm and check if you have any questions.

For longer bookings, you will receive another call from us to make sure you have settled in okay.

During
You can contact us 24 hours per day.

The Properties
Your property will be spotlessly clean, exceptionally well equipped and in good working order.  Any general maintenance issues will be attended to within 24 hours.  We have a maintenance man, a plumber and an electrician on call for urgent issues.

Departure
We will email you some departure information with your last receipt.  We will follow this up with a phone call to answer any questions you may have.

Follow up
After your departure we will email you for any feedback you might like to give. You may hear from us if you have left anything behind that you may like to have sent back to you and we are pleased to forward your mail for a few months if you give us your forwarding address.

Happiness
We aim to create ‘raving fans’ out of anyone who has experienced Canberra Furnished Accommodation.  If this is not the case, we would love to hear about your experience.  Please email our manager in the first instance.  All happiness related correspondence is viewed by the Director.

If your question is not answered above, please refer to our Frequently Asked Questions page.  Please also visit our Local Information page for additional information about Canberra and its attractions.