FAQ’s
Where do I collect the keys?
You can collect your keys from our office 24 hours per day, 7 days per week.
During business hours we will be there to assist you, after hours you can collect your keys from our safe. More detailed information is provided with your accommodation receipt after your (first) payment is received.
Does the apartment have internet access?
Yes.
Our budget properties are equipped with pay as you go wireless internet access, provided by MyPort. Further information can be found on their website at www.myport.com.au
We can also arrange internet access for you at our executive properties. $25 per day for nightly bookings, $10 per day for 1 week bookings, $5 per day for bookings of 2-4 weeks, $25 per week for bookings of 4 weeks or longer.
Where do I leave the keys?
We won’t publish our suggested location on the web. However, we will provide you with these instructions in your departure information, during your departure call and they are also published on the back of the door in your property.
Do you require a bond?
No.
You provide your credit card details as security for the property and keep your accommodation payments in advance for the duration of your stay with us.
When is my first invoice due?
Your first accommodation invoice is due 2 weeks prior to your scheduled arrival date.
If you are booking less than 2 weeks prior to occupancy your payment will be due immediately.
Do I need to bring linen or towels?
No.
Each property is equipped with Egyptian cotton towels and high thread count bed linen. There are one set of towels per sleeping position. A set of towels comprises two bath towels, a hand towel, a face washer and a bath mat. There is also a spare set of bed linen per bed in each property.
How long can I stay?
Stay a day, a week or months and the longer you stay the cheaper the rate.
Do you provide a regular service clean of the property?
Service cleans are not included in the rates advertised on our website, however, we would be pleased to arrange them for you. Weekly cleans of a 1 bedroom property or studio unit are $60 per service, fortnightly cleans are $80 per service. Weekly cleans of a 2 or 3 bedroom apartment are $80 per service, fortnightly cleans are $120 per service.
What does a service clean include?
- Changing the bed linen;
- Cleaning the bathroom areas;
- Floors vacuumed/swept and mopped;
- Windows/mirrors cleaned; and
- Surfaces wiped over/polished.
Please note that our staff will clean around any personal effects left on the floor or on any surfaces. Washing dishes is not included and if left, will be cleaned around as best we can. Finally, whilst our staff do take the garbage out for you during the weekly service, we do recommend that you regularly empty the bins to preserve the hygiene of your living environment.
Can I pay over the telephone?
Yes.
We accept cash, cheques, money orders, direct deposit and a wide range of credit cards. We do require your completed guest agreement to be returned before we can accept any payments though.
What is supplied?
When you arrive at your property there will be provisions of tea, instant coffee, sugar, espresso coffee, milk, toilet paper, personal amenities, washing-up detergent, washing powder and dishwasher powder to get you off to a comfortable start.
Please ask us about our continental breakfast hampers if you are arriving late, although we do need some notice in order to be able to provide them.
Can you make it easier for me to get to know my property?
Yes.
All of our properties have a Guest Compendium which provides information on the local area, information on the properties facilities (for example a map of the complex showing the location of garbage rooms and parking), as well as manuals to help you operate all of the appliances.
Is there onsite reception at each property?
No.
All of our accommodation is in residential environments so you have a quiet and private environment during your stay. However, once booked in you can contact us 24 hours per day on our emergency after hours number.
