FAQ
Where do I collect the keys?
Keys are available for collection after 3pm – unless an earlier check-in time has been arranged.
Keys can be collected from our office during business hours. During business hours we will be there to welcome and assist you, after hours you can collect your keys from our safe. More detailed information is provided with your accommodation receipt after your (first) payment is received.
Does the apartment have internet access?
Our budget properties are equipped with pay as you go wireless internet access, provided by MyPort. Further information can be found on their website at www.myport.com.au
We can also arrange internet access for you at our executive properties. For the low cost of just $25 for the first month (and $15 per month thereafter) we are able to provide you with a pre paid wireless internet USB which will be topped up at your own expense. *Subject to availability, conditions apply.
Where do I leave the keys?
This information will be provided to you with your departure information, during your departure call, and they are also published on the back of the door in your property.
Do you require a bond?
No bond is required.
You provide your credit card details as security for the property and keep your accommodation payments in advance for the duration of your stay with us.
When is my first invoice due?
Your first accommodation invoice is due 2 weeks prior to your scheduled arrival date.
If you are booking less than 2 weeks prior to occupancy, your payment will be due immediately.
Do I need to bring linen or towels?
Each property is equipped with Egyptian cotton towels and high thread count bed linen. There is also a spare set of bed linen per bed in each property. Depending on the duration of your stay additional linen can be made available .
How long can I stay?
Stay a day, a week, or months. The longer you stay the cheaper the rate.
Do you provide a regular service clean of the property?
Service cleans are not included in the rates advertised on our website, however, we would be pleased to arrange them for you. Weekly cleans of a 1 bedroom property or studio unit are $60 per service, fortnightly cleans are $100 per service. Weekly cleans of a 2 or 3 bedroom apartment are $80 per service, fortnightly cleans are $120 per service.
What does a service clean include?
- Changing the bed linen;
- Cleaning the bathroom areas;
- Floors vacuumed/swept and mopped;
- Windows/mirrors cleaned; and
- Surfaces wiped over/polished.
Please note that our staff will clean around any personal effects left on the floor or on any surfaces. Washing dishes is not included and if left, will be cleaned around as best we can. Finally, whilst our staff do take the garbage out for you during the weekly service, we do recommend that you regularly empty the bins to preserve the hygiene of your living environment.
Can I pay over the telephone?
We accept cash, cheques, money orders, direct deposit and a wide range of credit cards. We do require your completed guest agreement to be returned before we can accept any payments though.
What is supplied?
When you arrive at your property there will be complimentary provisions of tea, instant coffee, sugar, espresso coffee, milk, toilet paper, personal amenities, washing-up detergent, washing powder and dishwasher powder to get you off to a comfortable start.
Can you make it easier for me to get to know my property?
All of our properties have a Guest Compendium which provides information on the local area, information on the properties facilities (for example a map of the complex showing the location of garbage rooms and parking), as well as manuals to help you operate all of the appliances.
Is there onsite reception at each property?
Unlike a Hotel, Canberra Furnished does not operate with a full time reception desk. All of our accommodation is in residential environments so you have a quiet and private environment during your stay. However, once booked in you can contact us 24 hours per day on our emergency after hours number.
Our business is operated from a central office during business hours, which you are more than welcome to visit when collection keys or making enquiries.
